FAQ

Shipping and Delivery

FREE SHIPPING for all orders over $100. Please find all of our Shipping and Delivery information here.

Boerewors Delivery

All of our boerewors is shipped FROZEN. We have dedicated a lot of time working  out the best way to get you the freshest product while taking into account the delivery touch points with our courier. We use specialized temperature controlled packaging to ensure the optimum delivery of your boerewors products. 

South Island Delivery for Butchery Items

Please note that due to COVID related delivery flight limits we are experiencing delays in the delivery of fresh meat products to the South Island. The last thing we want is for your lekker wors to vrot in a courier depot over a weekend or on a holiday. 

South Island deliveries are currently taking on average 3-4 working days, dispatching every Tuesday. Last orders to make the Tuesday dispatch is midnight every Monday.

We are doing everything we can to make sure you get your wors as quickly and as fresh as possible.

Please call or email us if you have any questions.

Thank you!

Butchery Products

All of our butchery products are made in house and although we do our best to make sure there is a ready supply, we do sell out from time to time. We thank you for your patience as we make up new meat products, this may affect your order delivery time. We will be in contact with you if there are unexpected delays.

Delivery and Collection Times

Please allow a minimum of 24 weekday hours for your online orders to be ready for collection and dispatch. If you have ordered butchery products, please allow up to 48 weekday hours for your order to be ready for collection or dispatch. If there happen to be any public holidays involved, we will do our best to work around these, but are of course limited by the timeframes provided by couriers.

Weekday Delivery

All orders placed on Wednesday onwards in the week will only be shipped the following Monday. This is to prevent perishable items from sitting in a depot over the weekend. If you would like your items to be delivered to you in the same week, it is essential that you place your order on Monday or Tuesday of that week. Visit our Shipping & Delivery page for all of our delivery details.

Perishable Items

Unfortunately we are not able to guarantee that things like Milk Tarts and other perishable items will arrive in the same condition that they left our store in. Therefore these items are baked fresh and are available in store only. You can buy them from our Napier or Havelock North store.

Who is The Handsome Butcher that Works for Us?

Mr Ox. Retired school teacher and wrangler of couriers. Constantly surrounded by women, you won't get anywhere near him. Married to Mrs Boss, managed by Mrs Cake. He likes curtains and ginger beer on the beach.

What is Biltong?

Biltong is the famous dried meat snack that originated from South Africa and now loved by Kiwis and everyone else. Our biltong is handcrafted by our own in house butcher, Mr Ox! Visit us and buy some or get your order in online.